JBH Booking & Cancellation Policies
Please read these policies carefully prior to your visit.
By submitting a Booking Request Form you are agreeing to the policies outlined below.
New Guest Bookings
All new guests booking a colour service are required to pay a non-refundable booking deposit of $50 to secure their appointment. This booking deposit will be deducted from the total service cost on the day of their visit. The booking deposit must be paid at least 7 days prior to the appointment in studio, if the booking deposit is not paid within this timeframe, this appointment will be made available for other guests.
Appointment Confirmation
All guests will be contacted via SMS 2-3 days prior to their booked appointment to confirm attendance. Failure to confirm the appointment within 24 hours of its starting tie will be considered as non-attendance and the appointment time cancelled and made available for other guests.
Cancellations & No-Shows
For all guests, a minimum of 48 hours notice is required for cancellations (72 hours for Saturday appointments). Cancellations made prior to this can be rescheduled and any booking deposits paid will be transferred to the new appointment. No-shows or failure to provide the required 48 hours notice will forfeit the booking deposit and any new appointments will require a new booking deposit to be paid.
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Existing clients (where a booking deposit is not required) who fail to show for a confirmed appointment will be required to pay a booking deposit of $50 to secure any future appointments. This deposit will be debited from the total cost of the service on the day of visiting the studio. In the event multiple appointments in a row are cancelled, regardless of notice, a booking fee will be required to secure any further appointments.
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I fully appreciate life happens and things such as illness can prevent your attendance - however please do your best to provide as much notice as possible when cancelling or rescheduling to ensure I can maintain business continuity.
Sick or Unwell
Out of respect for myself and other guests, if you are unwell or showing cold/flu symptoms, please contact me with as much notice as possible prior to your appointment to reschedule. Any deposits paid will be transferred to your new appointment.
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As a Sole Trader, if I become unwell I do not have other team members to support my workload and will be required to reschedule several other guests to accomodate my absence. This has a detrimental affect on my ability to run my business successfully. Please be mindful of this if you are unwell and do not attend your appointment.
Refunds or Service Corrections
Hair Services - It is my utmost desire to ensure all guests leave JBH Studio loving their new hair! However in the rare event this is not the case, under Australian Consumer Law, if you are unhappy with the results of your service you are entitled to have these remedied. Any issues with your service must be reported within 7 days of the visit and arrangements will be made for any corrections required. Failure to notify me within this timeframe may result in further costs. No refunds will be issued for hair services.
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Retail Products - Any retail products deemed faulty may be returned in exchange for replacement product or a full refund. Unopened/unused product may be exchanged for an alternative product within 7 days of purchase. No refunds/exchanges are issued for change of mind or opened/used products unless they are deemed faulty.