JBH Booking & Cancellation Policies
Please read these policies carefully prior to your visit.
By submitting a Booking Request Form you are agreeing to the policies outlined below.
New Guest Bookings - Booking Deposit
All new guests booking a hair service are required to pay a non-refundable booking deposit of (a) in the case of a colour service - $50 or (b) in the case of a hair cut service - $20, in each case, to secure their appointment. This booking deposit will be deducted from the total service cost on the day of their visit (subject to the terms of these policies). The relevant booking deposit must be paid at least 7 days prior to the appointment in studio. If the booking deposit is not paid within this timeframe, the relevant appointment time will be made available for other guests.
The booking deposit shall be forfeited in full by the guest in each of the following circumstances:
-
a failure by the guest to attend the booked appointment within 15 minutes of the starting time of the booked appointment;
-
where the guest is deemed to have not attended the booked appointment due to a failure to confirm attendance by the required time as set out in the “Appointment Confirmation” section below; and
-
a failure to provide the requisite prior notice of a cancellation of a booked appointment or is deemed to have cancelled the appointment by arriving more than 15 minutes after the starting time of the booked appointment (in each case, as set out in the “Cancellation & No-Shows” section below).
Following the forfeiture of a booking deposit, any new (or re-scheduled) appointments will require a new booking deposit to be paid in full.
Appointment Confirmation
All guests will be contacted via SMS not less than 2 days prior to their booked appointment to confirm attendance. Failure by the guest to confirm the appointment within 24 hours of its starting time will be deemed to constitute non-attendance of the booked appointment by the guest and the appointment time cancelled and made available for other guests.
Cancellations & No-Shows
For all guests, a minimum of 48 hours notice is required for cancellations (72 hours for Saturday appointments). Cancellations made prior to this can be rescheduled and any booking deposit paid will be transferred to the new appointment.
A guest will be deemed to have cancelled their appointment without prior notice if s/he fails to arrive within 15 minutes after the starting time of the booked appointment. Such deemed cancellation (and forfeiture of the booking deposit as set out in the “New Guest Bookings – Booking Deposit” section above) shall apply notwithstanding any agreement by JBH to proceed with the appointment, and it shall be within the sole discretion of JBH as to whether any forfeited booking deposit shall be permitted to be deducted from the cost of the services provided at such appointment.
​
An existing clients (where a booking deposit is not required) who:
-
fails to arrive for a confirmed appointment within 15 minutes after the start of the booked appointment time;
-
is deemed to have not attended their booked appointment due to a failure to confirm attendance by the required time as set out in the “Appointment Confirmation” section above; and/or
-
fails to provide the requisite prior notice of a cancellation of a booked appointment or is deemed to have cancelled the appointment by arriving more than 15 minutes after the starting time of the booked appointment,
will be required to pay a booking deposit of $50 (in the case of an appointment for colour services) or $20 (in the case of an appointment for a hair cut service) to secure any future appointments. The provisions above relating to booking deposits for new guests will thereafter apply to such booking deposit paid by an existing client. In the event multiple appointments in a row are cancelled, regardless of notice, a booking deposit for the relevant service will be required to secure any further appointments.
​
I fully appreciate life happens and things such as illness can prevent your attendance - however please do your best to provide as much notice as possible when cancelling or rescheduling to ensure I can maintain business continuity.
Sick or Unwell
Out of respect for myself and other guests, if you are unwell or showing cold/flu symptoms or symptoms of any other communicable disease (including, but not limited to, chicken pox, measles, hand, foot and mouth disease or head lice) (or any person residing in your household has (or has symptoms of) a communicable disease), please contact me with as much notice as possible prior to your appointment to reschedule. Any deposits paid will be transferred to your new appointment.
​
As a Sole Trader, if I become unwell, I do not have other team members to support my workload and will be required to reschedule several other guests to accommodate my absence. This has a detrimental effect on my ability to run my business successfully. Please be mindful of this if you are unwell and do not attend your appointment.
Refunds or Service Corrections
Hair Services - It is my utmost desire to ensure all guests leave JBH Studio loving their new hair! However, in the rare event this is not the case, under Australian Consumer Law, if you are unhappy with the results of your service you are entitled to have these remedied. Any issues with your service must be reported within 7 days of the visit and arrangements will be made for any corrections required. Failure to notify me within this timeframe may result in further costs. No refunds will be issued for hair services.
​
Retail Products - Any retail products deemed faulty may be returned in exchange for replacement product or a full refund. Unopened/unused product may be exchanged for an alternative product within 7 days of purchase. No refunds/exchanges are issued for change of mind or opened/used products unless they are deemed faulty.
